My Heritage and My Work in Health IT

Both of my grandmothers were of Hispanic descent. My maternal grandmother had very fair skin, blue eyes, and auburn hair, and Spanish was her first language, whereas my paternal grandmother…

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Health Data Literacy: A Story is Worth 1,000 Data Points

October is Health Literacy Month! Health literacy seems more important now than ever, with multiple sources identifying poor health literacy as a barrier to COVID-19 response efforts. John Zarocostas identified COVID-19 as an “infodemic” as much as a pandemic.

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An Expedition to Quality at Lantana

My healthcare IT journey began in 1988 when I accepted a clerical position in the Ambulatory Care department at St. Michael’s Hospital in Toronto, Canada. The department was implementing a new computerized Patient Registration system, which I learned relatively easily, and I was intrigued with the accuracy and efficiency of this new process. The new system allowed for more precise patient scheduling and the ability to view all outpatient clinic activity. I wanted to learn more, so I took classes on Computerized Business Systems and Programming at Ryerson University in the evenings, while working at the hospital in the daytime.

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