Kim Robinson
Help Desk Support Technician
"Empowering the staff through IT support and education so they can be productive and excel in their roles."
Kim Robinson has over 10 years of experience as an IT Service Desk Analyst. She previously supported the American Academy of Family Physicians information technology (IT) department by resolving software and hardware issues, monitoring and triaging support tickets, and creating knowledge base articles and standard operating procedures (SOP).
At Lantana, Kim manages the IT Help Desk ticket queue, resolving and triaging technical issues and requests.
Q&A
I’d like to travel to:
Bavaria in Germany where I lived for a time as a child.
When you were 8 years old, what did you want to be when you grew up? Flight Attendant
I am passionate about:
Shopping locally and supporting small businesses
If I ruled the universe:
We would all be in trouble!